Privacy Policy

1. Introduction

Welcome to Silay Crafts. We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy outlines how we collect, use, disclose, and protect information that applies to our website visitors, customers, and other individuals with whom we interact. By visiting our website or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect information about you in various ways. The information we collect falls into two categories: personally identifiable information (PII) and non-personally identifiable information (non-PII).

2.1. Personally Identifiable Information (PII)

• Contact Information: Name, email address, postal address, phone number when you make a purchase, create an account, or subscribe to our newsletter.
• Account Information: Username and password (encrypted) used to access your Silay Crafts account.
• Payment Information: While we do not directly store credit card details, our third-party payment processors collect necessary payment information to complete transactions.
• Correspondence: Any communication you send to us, such as emails or messages sent through our contact forms.

2.2. Non-Personally Identifiable Information (Non-PII)

• Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, links clicked, and search queries.
• Device Information: IP address, browser type, operating system, and device identifiers.

3. How We Use Your Information

We use the collected information for various purposes, including:

• To Process Orders: To fulfill your orders for products and services, including processing payments and shipping items.
• Customer Service: To provide support, respond to your inquiries, and manage your account.
• Marketing & Communication: To send you newsletters, promotional offers, and updates about Silay Crafts, if you have opted in.
• Website Improvement: To analyze trends, track user movements, and gather demographic information for site optimization and user experience enhancement.

4. How We Share Your Information

We do not sell, trade, or rent your Personally Identifiable Information to others. We may share information with:

• Service Providers: Third-party companies that perform services on our behalf, such as payment processing, website hosting, email delivery, and analytics. These providers have access to personal information needed to perform their functions but are not permitted to share or use it for any other purpose.
• Legal & Law Enforcement: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include encryption, firewalls, and secure socket layer (SSL) technology. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data about you.
• Right to Erasure: Request the deletion of your personal data.
• Right to Object: Object to the processing of your personal data for direct marketing purposes.

To exercise any of these rights, please contact us at [email protected].

8. Third-Party Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our services are not intended for anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal data from a child under 13 without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.